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Planner Playbook Response Templates
Copy and paste these pre-written, expert responses to instantly address common questions and pushback from hoteliers and partners.
Hotel: "We don't use Hopskip"
I understand! Hopskip is actually designed to make the RFP process easier for both of us. You can click the link in your invitation to access the RFP, craft your proposal, and send it right back to me.
This dashboard is critical for my response tracking, reporting, and presentation tools so please submit your response via Hopskip or reach out to Hopskip’s support team directly via chat for the fastest response.
Hotel: "We already sent the proposal manually"
Thanks for sharing that! To keep everything organized and ensure that your proposal is included in my sourcing history, could you please upload the proposal through Hopskip? That way, it’s included in my reporting on the platform and I can track our business with you for opportunities to work together again in the future!
If you need to sign up, you can do so at https://app.myhopskip.com/signup or reach out directly to Hopskip via chat for the fastest response.
Hotel: "Hopskip is too confusing and time consuming"
Totally understand — it’s new for a lot of hotels, and different than your usual process. I’m confident that the Hopskip team can help you get more comfortable navigating the proposal builder.
Here is a quick video walkthrough that might help: myhopskip.com/hotelier-training/create-a-proposal-on-hopskip
Here is a link to schedule some additional live training with the hotel team: https://meetings.hubspot.com/krobertson4/hopskip-training-hotels
You can also connect with Hopskip's support team directly via chat for the fastest response from 8am-8pm EST, Monday to Friday. They are very responsive and happy to assist.
Hotel: "We never received an RFP"
Thank you for letting me know. It might’ve landed in your spam folder or may have been sent to another contact at the property.
Please double check that you are connected to this hotel by logging into your Hopskip dashboard — click your initials in the top right corner, select ‘My profile’, and review the properties you’re associated with.
If you still need help, please reach out to the Hopskip team via chat for the fastest response!
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